Drive EV Installations

Suite 2B, 25 First Avenue, Milton Keynes, MK1 1DX

Website: driveevinstallations.co.uk

Last updated: [08/09/2026]

1. Who we are

Drive EV Installations (“we”, “us”, “our”) provides domestic electric vehicle charger installation services across Milton Keynes, Bedford, Northampton and the surrounding areas. This policy explains how we collect, use, and protect personal data when you visit our website or use our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data controller: Drive EV Installations, Suite 2B, 25 First Avenue, Milton Keynes, MK1 1DX

Contact: hello@driveevinstallations.co.uk

2. What personal data we collect

We collect personal data in the following ways:

a) When you contact us or request a quote

Via our website enquiry/quote form, phone, or email, we may collect:

Name
Email address
Phone number
Property address (needed to assess and carry out an installation)
Details of your enquiry (e.g. vehicle type, existing electrics, preferred charger)

b) When we carry out an installation

The information above, plus any details needed for the job itself (e.g. site survey notes, photos of the installation for our records or building control/DNO paperwork).

c) Automatically, when you browse our website

IP address, browser type, device information, pages visited, and time spent on site, collected via cookies and analytics tools (see Section 6).

3. How we use your data

We use your personal data to:

Respond to enquiries and provide quotes
Arrange and carry out EV charger installations, including scheduling subcontractor engineers
Meet legal and regulatory obligations (e.g. notifying the Distribution Network Operator (DNO), Building Regulations notification, OZEV/government grant paperwork where applicable, and electrical safety certification)
Send you service-related updates (e.g. appointment confirmations, job status)
Improve our website and services through analytics
Send marketing communications, where you have opted in [remove if not applicable]

Legal basis: We rely on:

Contract — to provide the quote and installation service you’ve requested
Legal obligation — for certification, DNO notification, and safety compliance
Legitimate interests — for basic website analytics and business administration
Consent — for marketing communications and any non-essential cookies

4. Who we share your data with

We may share your data with:

Subcontractor installation engineers who carry out the physical installation on our behalf, limited to the information they need to complete the job (name, address, job details)
Distribution Network Operators (DNOs) and relevant authorities, where notification of an installation is legally required
Certification bodies (e.g. NICEIC, NAPIT, or equivalent) for electrical compliance records
IT and website service providers, such as our website host and Google Analytics (see Section 6)
Government grant schemes (e.g. OZEV), where you’re applying for a grant through us

Customer and job data is also held in our internal CRM database, which is used solely for managing enquiries, quotes, and installation records — it is not used for marketing and is kept in line with this policy. We do not use any third-party marketing tools, and we do not sell your personal data to third parties.

5. How long we keep your data

Enquiry data that doesn’t lead to a job: kept for up to 12 months, then deleted
Customer and installation records: kept for at least 6 years, in line with standard practice for electrical certification, warranty, and tax/accounting obligations
Website analytics data: retained per the relevant analytics provider’s default retention settings (see Section 6)

6. Cookies and analytics

Our website may use cookies and similar technologies to:

Ensure the site functions correctly (essential cookies — always on)
Understand how visitors use our site (analytics cookies)

We use Google Analytics to understand site traffic and how visitors use our website. We do not use any other third-party tracking or advertising tools (e.g. no Meta/Facebook Pixel).

You can control or disable non-essential cookies via our cookie banner when you first visit the site, or through your browser settings. Blocking essential cookies may affect how the site works.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate data
Ask us to delete your data (subject to our legal retention obligations, e.g. for certification records)
Object to or restrict certain processing
Withdraw consent at any time where we rely on consent (e.g. marketing)
Data portability, where applicable
Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we’ve mishandled your data

To exercise any of these rights, contact us at hello@driveevinstallations.co.uk.

8. Data security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure website hosting and access controls on customer records.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top will reflect the most recent version. We’d encourage you to check back periodically.

10. Contact us

If you have any questions about this policy or how we handle your data: